LIVVO Help Center & FAQ

LIVVO.AI is an enterprise conversation intelligence platform that combines LIVVO Note, the LIVVO App, and AI-powered processing. It turns recorded or imported conversations into searchable transcripts, structured outlines, meeting minutes, mind maps, AI-powered answers, and other actionable business outputs.

Charge LIVVO Note if needed, then press and hold the power button to turn it on. Download the LIVVO App, sign in or create an account, enable Bluetooth, tap Add Device, and select Bind to connect your device. See the LIVVO Documentation for the complete setup process.

You can sign in with Apple or Google, or create an account using your email address. For email registration, enter the verification code sent to your email and create a password with at least eight characters and at least one letter.

Charge the device for a while and try again. Check the charging cable and charging port for damage or connection problems. If the device still does not turn on, contact LIVVO Support.

Connect the supplied charging cable to the magnetic Type-C pogo-pin charging port. A full charge takes approximately 80 minutes under standard charging conditions.

Make sure Bluetooth and Wi-Fi are enabled, LIVVO Note has enough battery, and the device is close to your phone. Confirm that it is not connected to another phone, then return to the app and tap Add Device again. If the connection still fails, restart the LIVVO App and LIVVO Note.

Battery use may increase during long recording sessions, frequent file transfers, or extended device connections. Check that the LIVVO App and device firmware are up to date. If battery performance remains unusual, contact LIVVO Support.

Slide the RECORD control to start recording and switch it off when you are finished. The recording is saved to the Files section for transfer and review in the LIVVO App.

A Flash Note is a short voice capture for quick ideas, reminders, and follow-up tasks. Press and hold the AI button while speaking, then release it to send the Flash Note to the AI section of the LIVVO App.

LIVVO Note supports up to 35 hours of recording on a full charge and provides up to 64 GB of local storage. Actual battery life may vary depending on recording conditions, connectivity, and file transfer activity.

Yes. LIVVO Note can capture and store recordings while offline. Reconnect it to the LIVVO App to transfer recordings; an internet connection is required for cloud-based transcription and AI processing.

Record in a quiet environment, keep LIVVO Note within a suitable distance of the main speaker, and avoid covering the microphones. Clear source audio helps improve AI transcription, speaker identification, and meeting-note quality.

Recording and consent requirements vary by country, state, and situation. You are responsible for following the laws and policies that apply to your recording. When appropriate, inform participants and obtain any required consent before recording begins.

After AI processing, LIVVO can generate a full transcript, structured outline, meeting minutes, and mind map. You can also use Ask AI to ask questions about the current recording or use Studio to create reports, slide decks, data tables, infographics, flashcards, and audio overviews.

Open an imported recording in All Files, tap AI process, and choose AI Auto Generate to create the transcript, outline, and meeting minutes automatically. Choose Custom Generate when you need to select the speech language, add Hotwords, or translate the output.

LIVVO supports AI transcription in more than 100 languages. When using Custom Generate, select the speech language and choose a target language if translation is needed.

Start with clear audio and add names, company terms, product names, or technical vocabulary to Hotwords. Use Voiceprints and Name Speakers to improve speaker identification. Repeated text errors can be corrected with Find & Replace.

Yes. Use Find & Replace to correct repeated transcript errors and Name Speakers to update speaker labels. From More > AI Re-run, choose Redo Transcripts & Minutes to regenerate both outputs or Regenerate Minutes Only when the transcript is already correct.

Use Ask AI on the file details page to ask questions based on the current recording. For example, you can ask for the key decisions, action items, responsibilities, customer needs, risks, or next steps mentioned in the conversation.

Open the file, go to More > AI Re-run > Redo Transcripts & Minutes, and select the correct speech language. Use Translate to only when you want the generated output translated into another language.

LIVVO Pro is available for $9.90 per month or $79 per year. It includes 1,200 transcription minutes per month, advanced custom templates, highest-priority cloud processing, and unlimited AI Assistant queries.

Transcription minutes measure the amount of recorded audio processed into text. LIVVO Pro includes 1,200 transcription minutes each month; recording and storing audio are separate from AI transcription usage.

Open Profile, tap Settings, and select your preferred app display language.

Visit the LIVVO Contact page to send a question or report a problem. Include the device model, app version, and a short description of the issue when possible so the support team can assist you efficiently.

Open All Files, tap Import Audio, and select an audio file stored on your phone. After the file is imported, open it and tap AI process to generate a transcript, outline, and meeting minutes.

The All Files section is the main place to import, view, search, and manage recordings. Each processed file can include its audio, transcript, outline, meeting minutes, Ask AI, and Studio outputs in one file details page.

Open All Files, tap the search icon, and enter a keyword, phrase, number, or other text from the recording. Select a result to open the relevant file and review its transcript and AI-generated content.

Open Profile, select Companies, tap Join a Company, and enter the invitation code provided by your organization.

LIVVO supports company workspaces and cloud-based collaboration. Team capabilities, access settings, and deployment options may vary by organization, so contact LIVVO to confirm the workspace setup available for your team.

Open the recording, tap More, and select Delete under Danger Zone. Review the selected file carefully before confirming the deletion.

LIVVO supports enterprise integration planning for workflows such as CRM handoff, structured data export, and connections with existing business systems. Integration availability depends on the customer’s workflow, deployment model, and implementation requirements.

Visit LIVVO Enterprise or contact the LIVVO team with the systems you use and the outputs you want to connect. The team can assess the integration scope, security requirements, and deployment approach.

To upload one file, open the recording, tap More, and select Upload to Cloud. To manage automatic cloud uploads, open Profile > Settings and turn Cloud Upload on or off.

Enable Cloud Upload, then turn on Auto AI Processing. When both settings are enabled, LIVVO can begin AI processing after a recording is uploaded.

Make sure LIVVO Note is powered on, has enough battery, and is connected through Add Device. Keep the device close to your phone with Bluetooth available while the recording transfers. If it still does not appear, restart the LIVVO App and LIVVO Note.

Confirm that the audio file has finished importing and wait for AI processing to complete. Reopen the file details page and check Transcripts. If the transcript still does not appear, go to More > AI Re-run > Redo Transcripts & Minutes.

LIVVO encrypts data in transit and at rest, and customer recordings and AI-generated content are not used to train shared AI models. You retain control of your content and cloud-upload settings. Enterprise security and deployment options are explained on the LIVVO Enterprise page.

Yes. Open Profile > Settings and use the Cloud Upload control to enable or disable cloud file uploads. Cloud-based transcription and AI processing require the relevant recording to be uploaded for processing.

Use the storage and privacy controls in the LIVVO App to delete cloud recordings or manage local storage. To delete your account, open Profile > Account > Delete Account. Data deletion and retention are handled according to the LIVVO Privacy Policy.

Yes. Organizations with advanced security, data-residency, or infrastructure requirements can discuss dedicated cloud, hybrid, or private deployment options with LIVVO. Visit LIVVO Enterprise for more information.